A client's product is critical to patients suffering from a very rare condition. With less than 1,000 patients in the USA, retail pharmacies found it difficult to carry the product or offer quick turn–around times when patients needed it.
In order to improve access to this medication, the DSI Specialty Pharmacy obtained the product and set up a toll free help line for physicians and patients. Utilizing Direct Mail and our Call Center, physicians received instructions on how to order this product for their patients through the DSI Specialty Pharmacy. Faster turn–around times and improved communication resulted in increased physician and patient satisfaction.
Results: The program continues to offer customized service for both patient and physician through the DSI Specialty Pharmacy. Patients receive reminders regarding refills, compliance, and other support services while physicians can talk with our on–staff pharmacists about any unusual needs for their patient.